Return & Exchange

At Herself, we are committed to ensuring that you love your purchase. If, for any reason, you are not completely satisfied, our Return & Refund Policy is designed to make the process smooth, transparent, and hassle-free.

1. Returns

We accept returns within 7 days from the date of delivery, provided the product is in its original condition, unused, and with all tags and packaging intact.

To initiate a return, please contact our customer care team at support@herself.com within the return window and provide your order details.

2. Refunds

Once we receive the returned product and confirm that it meets our return criteria, we will process your refund within 7–10 business days. The refund will be made using the original payment method.

Please note:

  • Shipping charges are non-refundable unless the return is due to a product defect or an error on our part.

  • Refunds may take additional time depending on your bank or payment provider.

3. Exchanges

If you wish to exchange a product, please reach out to us within 7 days of delivery. We will assist you in selecting a replacement or processing the exchange at no additional cost, provided the item is eligible for exchange.

4. Damaged or Defective Products

In the rare case that you receive a damaged or defective item, please contact us immediately with photographs of the issue at Herselfstore@gmail.com. We will arrange for a replacement or refund at no extra charge.

5. Non-Returnable Items

Certain products are non-returnable, including:

  • Items that have been used or worn.

  • Products without tags or packaging.

  • Sale or final clearance items (where explicitly stated).

6. How to Return

  • Contact Herselfstore@gmail.com with your order number and reason for return.

  • Our team will guide you through the return process and provide the necessary details.

  • Pack the product securely in its original packaging and ship it to the address provided by our support team.

7. Contact Us

If you have any questions or need assistance, our customer support team is available at:
Herselfstore@gmail.com

At Herself, we value your satisfaction and strive to make every shopping experience exceptional. We are here to ensure that returns and exchanges are effortless and aligned with our promise of premium service.